What happens to gift cards when a company goes out of business in Canada

When Toys "R" Us Canada went to court on February 3, 2026, its customers held about $36.1 million in gift cards¹. The judge let the chain keep taking them until February 16². About $4 million was spent in that window³; for the rest, the monitor later projected no recovery⁴.

That is the usual course when a Canadian store chain files for creditor protection: its gift cards work for a short time, then the balance becomes a debt that often goes unpaid. The practical advice is short: use the card now.

General information about how Canadian insolvency proceedings have treated customers, drawn from the court record. Not legal advice about your situation.

Can I still use my gift card after a store files for creditor protection?#

Usually yes, for a short time. Whether your card still works depends on the court order that starts the case.

How the court order decides

A large chain that cannot pay its debts can go to court under the Companies' Creditors Arrangement Act (CCAA). It is the federal law that lets a company with more than $5 million of debt freeze its creditors' claims while it restructures or sells itself.

The first order a judge signs, the "initial order", stops creditors from suing. It appoints a monitor: a licensed insolvency trustee who reports to the court and watches the company's cash. And it lists which old debts the company may still pay.

A gift card is an old debt: the store took your money before it filed. So your card works only if the company asked for permission to keep honouring cards, and the judge gave it. This is how the order in the Toys "R" Us case put it:

Note the words "entitled but not required": an order that permits the company to honour cards does not require it to. Fourteen of the twenty chains that filed since 2023 had that permission in some form.

What the orders have said

• Goodfood, the meal-kit company, which filed in Québec on August 5, 2026, may keep honouring "customer pre-payments for goods and services not yet delivered, gift cards, loyalty programs, active subscription programs" with no end date⁵. It told the court this was "critical to maintain customer confidence"⁶.
• Stokes, the Québec housewares chain, said it would honour "all gift cards and certificates during the Liquidation Sale"⁷.
• The Body Shop Canada told the court on March 1, 2024 that it "cannot continue honouring gift cards or points accumulated under the loyalty program"⁸. Its CCAA order that July let it "refuse to honour any gift cards, existing return policies, refunds or discounts"⁹.

How long do I have to use it?#

Not long. Of the 20 store chains and consumer retailers that filed under the CCAA in Canada from January 2023 to October 2026, seven had orders with a fixed cutoff for gift cards:

The median of those first deadlines is 13 days. Counting the deadlines finally in force after extensions, it is 23 days.

Chains that set no deadline, or refused cards

• No end date (7): Nordstrom Canada, which accepted cards "throughout the entirety of the Sale Term" of its liquidation¹⁰; Fresh City Farms¹¹; Ted Baker¹²; Stokes¹³; Hakim Optical¹⁴; Goodfood; and Vitasave¹⁵.
• Refused (1): The Body Shop.
• Orders silent (5): Peavey Mart, Oak + Fort, Ssense, Sunterra and Coast Appliances. At Peavey, the store-closing agreement filed with the application said the stores "shall accept … active gift cards" during the sale¹⁶.

Deadlines can move

A judge can push a deadline back. Bed Bath & Beyond's initial order had set February 25, 2023; the monitor reported what followed the first hearing:

• Extended: at Bed Bath & Beyond, from February 25 to March 9, 2023. At Claire's, cards were accepted "up to and including August 29, 2025" instead of August 15¹⁷.
• Shortened: at Comark, the amended order ended honouring a day early, "to and including January 16, 2025"¹⁸.
• Set later: Hudson's Bay's initial order of March 7, 2025 had no end date¹⁹. Two weeks later, without interim financing, the amended order limited gift cards to "up to April 6, 2025"²⁰.

At the time, Hudson's Bay's outstanding gift cards totalled "approximately $24,290,237.82"²¹. The monitor said the April 6 date followed "because of the unavailability of DIP Financing"²².

How will I know the deadline?#

Usually the store tells you at the till, and the monitor posts the order.

• In the store. At Warehouse One, the Manitoba clothing chain, the company was "posting a notice at cash registers at each store" with its policies on gift cards, returns and exchanges "being accepted through May 13, 2026"²³.
• On the monitor's website. A CCAA monitor must post the court's orders, its reports and the list of creditors, as the Office of the Superintendent of Bankruptcy explains.
• In the order itself. The gift-card clause usually sits among the payments the order says the company is "entitled but not required to pay"²⁴.
• On Proceedings. Every case named in this guide has its own page, with the orders and reports in date order.

The store stopped taking gift cards. Is my balance gone?#

Not legally, but often in practice. After the cutoff, the balance on your card becomes a claim against the company, and you become one of its unsecured creditors: creditors with no security over any asset, who are paid, if at all, only after the lender and the claims the law ranks ahead of them.

The Office of the Superintendent of Bankruptcy puts it simply: "If you pre-paid for a service, you become a creditor" (OSB). No Canadian insolvency law puts a gift card, a deposit or any other customer prepayment ahead of other unsecured debts; the priority list in section 136 of the Bankruptcy and Insolvency Act has no customer class.

What a card is worth after the cutoff depends on what the company has left for its unsecured creditors. Three cases show the range.

When it pays nothing: Toys "R" Us

The chain at the top of this guide is the common case. The monitor put it plainly: holders of pre-filing unsecured claims were "not projected to receive any recovery on their claims"⁴. There was no claims process inside the CCAA; the judge noted that one would begin in a later bankruptcy²⁸.

When it pays well: The Body Shop

Gift-card holders filed in the general claims process like any other creditor. Of the 532 claims for amounts owed before filing, 435 were for gift cards²⁹. The monitor's latest estimate is that accepted claims "will receive a recovery ranging from approximately 87.6% to 100%"³⁰.

When cards are left out of the cuts: Stokes

Stokes's plan, which creditors approved, treats claims for "gift cards, gift certificates, lay-away deposits, customer deposits, pre-payments, stores credits, loyalty program" as unaffected: "The Gift Card Claims will be honoured in accordance with the terms of the relevant policies"³¹.

Do I have to file a claim, and how?#

If there is a claims process, yes, and on time. A claims process is a court-ordered procedure in which creditors prove what they are owed by a deadline called the claims bar date.

1. Find the case and the monitor or trustee. If the company has no record of who holds a card, nobody will send you a form.
2. Check the bar date on the monitor's or trustee's website, and put it in your calendar.
3. Use the right form. In a bankruptcy or proposal it is the proof of claim (Form 31); in a CCAA, the form the claims order sets out.
4. Attach proof of the balance: the card, its number, a receipt or a screenshot of the balance.
5. Claim it as unsecured, with no priority. That is what a gift-card claim is.

Some processes save you the work for known creditors. Mastermind's monitor used a "negative claims process": the monitor sends you a statement of what the company's books say you are owed, and you answer only if you disagree.

Our guide for anyone a company owes money covers claims, votes and payouts in more detail.

Small claims can do better

A plan can create a convenience class that pays small claims in full or at a fixed amount. Nordstrom Canada's plan treated claims of $15,000 or less that way³⁴; at Stokes, 111 convenience creditors were paid 100%³⁵.

How much will I get back?#

Usually little or nothing. Across the 20 retail cases since 2023, the record gives an answer in 16.

• Nothing expected: Bed Bath & Beyond, Fresh City Farms, Comark, Peavey, Hudson's Bay, Hakim Optical, Ssense, Toys "R" Us, Coast Appliances and Warehouse One. At Hudson's Bay, the monitor anticipated "no funds available for distribution to unsecured creditors"³⁶.
• Something paid or offered: Oak + Fort, Mastermind, Stokes, Claire's, Nordstrom and The Body Shop.

At the low end, Oak + Fort's plan paid 4%, against a liquidation estimate of "virtually nil (less than 1%) to two percent (2%)"³⁷. At Mastermind, "approximately $1.9 million of Excess Proceeds" was shared among 300 claimants, about 5.93%³⁸.

At the high end, Nordstrom's creditors received an initial 71.9% and a further 6%³⁹, and The Body Shop's are estimated to receive 87.6% to 100%. Stokes and Claire's fall in between.

Is a claim worth filing? If the monitor says unsecured creditors will get nothing, a claim costs you time and returns nothing. If a plan offers a percentage, a claim for a few hundred dollars may be worth the form.

How long does it take to get paid?#

Months at the least. At Mastermind Toys, the monitor reported the first payment to creditors eleven months after the chain filed.

Will the new owner honour my card?#

Only if the buyer agreed to take the cards on. Some have:

• Claire's: the sale included the buyer's "assumption of the Applicant's gift cards within the one-year period prior to the Closing," estimated at $540,000⁴¹.
• Tokyo Smoke: the cannabis chain's restructuring kept its "Gift Cards, the High Roller Club Rewards Program" with the business⁴².
• Purcell Golf, a B.C. golf course in receivership: the bid the receiver chose "would honour unused gift cards and presold golf round pass books." Under the rival bid, those holders would have shared in the unsecured pool, "from which recovery is estimated to be 11%"⁴³. The court approved the sale the receiver chose⁴⁴.

A buyer that did not agree to take the cards has no obligation to accept them. If a familiar store reopens under the same name, ask before you count on the card.

What about mall gift cards, and cards bought from someone else?#

A shopping-mall gift card is not tied to one store. In Ontario, "If a store in the mall goes out of business, the card is still valid at other stores in the mall" (Ontario).

Behind a mall card there may be a third company. TCA Group, which went bankrupt in September 2026, ran the prepaid card program at Oxford Properties' shopping centres. According to the trustee, money paid for the cards went into a bank account the mall owner controlled, which kept an 8% commission and sent the rest to TCA⁴⁵. The bankruptcy turns on a dispute between the two companies; the record does not say that any cardholder lost a balance.

If you bought a card from a third party, such as a reseller or a package seller, Québec's consumer protection office suggests checking that seller's refund policy, and whether another store in the same chain will take the card (OPC).

I paid a deposit. What happens to it?#

Unless a law in your province protects it, a deposit is money paid to the company like any other. When the company fails, you are an unsecured creditor for it, like a gift-card holder.

The usual case: Bad Boy Furniture

Bad Boy's proposal trustee described where its customers' deposits went:

The "operating line" was the company's bank loan. The lender would not fund refunds. Paying deposits ahead of the bank, the trustee said, "would materially impact the Company's restructuring"⁴⁶.

The bank was repaid in full. The company then went bankrupt with unsecured claims estimated to exceed $20 million, including those of "customers who made deposits on the purchase of appliances and furniture but never received those products", and the trustee did not expect any distribution to be "significant as a percentage of the total claims"⁴⁷.

Québec: deposits held in trust

Québec's Consumer Protection Act requires a merchant to hold certain consumer money in trust:

• money taken before a contract is made, and
• money for a contract the merchant will perform more than two months later (ss. 254, 256).

Each director of a corporate merchant is liable for those sums unless the director proves good faith (s. 260). A merchant can avoid the trust by posting security with the Office de la protection du consommateur, which can then pay compensation from it when a business closes or goes bankrupt (OPC). Whether a particular company held its deposits in trust, or posted security, is a fact about that company: ask the trustee or monitor.

British Columbia: a buyer's lien

Under Part 9 of B.C.'s Sale of Goods Act, a buyer who pays toward goods "for use primarily for personal, family or household purposes" has a lien for that amount on matching goods the seller holds for sale, and on the account the seller deposits sales into. The lien "has priority over other security interests" (ss. 75, 77).

Coast Appliances shows the difference it makes. Coast owed about $16.8 million of deposits: about $7.0 million to customers in British Columbia and $9.8 million elsewhere⁴⁸. The monitor concluded that "in British Columbia, the Sale of Goods Act provides a security interest to individual consumers who have paid deposits," while deposits from other provinces "constitute unsecured claims" (paras. 6.4–6.5).

That is the monitor's position, not yet a court ruling; it expects to ask the court to approve a claims process for B.C. deposits in the fall of 2026. Customers outside B.C. were told that recovery "is unfortunately not expected"⁴⁹.

Ontario and elsewhere

Ontario has no general rule that deposits be held in trust. The exceptions are narrow: payments for gyms and similar services not yet available must go through a trust corporation (Consumer Protection Act, s. 36), and money paid in advance for funeral services must be held in trust where the regulations require it (Funeral, Burial and Cremation Services Act, 2002, s. 52). When the Brock & Visser funeral home was sold in receivership, its pre-need contracts "were transferred to and assumed by" the buyer⁵⁰.

The worst case: a sale that leaves customers behind

In a reverse vesting order, the buyer takes the company's shares, and the debts it does not want move into a separate shell company. When Taiga Motors, the Québec electric snowmobile maker, was sold that way, about 1,150 customers had made deposits totalling about $1 million⁵¹.

No distribution was expected to unsecured creditors other than those whose claims the buyer kept⁵², and the shell company "has no assets and, therefore, no distribution to creditors is planned"⁵³.

Can my credit card company give me my money back?#

Often it is your best chance, and it does not depend on the insolvency. A chargeback is a request to your card issuer to reverse a payment. Its rules come from the card networks and, in some cases, provincial law (FCAC). Visa's dispute rules include a category for "Merchandise/Services Not Received" (Visa).

What makes a strong case

• Strongest: a deposit on goods never delivered, a ticket for a flight that never flew, an order paid online and never shipped.
• Weakest: a gift card. What you paid for, the card, was delivered.

What the cases show

Bad Boy's notice to customers said that those who "paid a deposit by credit card, should contact their credit card company to obtain a refund," and attached the court filing because "The credit card companies may require evidence of Bad Boy's insolvency"⁵⁴. The trustee later reported that "Some of these customers received a refund of their deposit from credit card companies"⁵⁵.

When the discount airline Lynx Air shut down in February 2024, its card processor had held ticket money "until the booked flight was flown," and money for cancelled flights "would be refunded to the customer"⁵⁶. When direct refunds stalled, "customers will have to contact their credit card providers to submit chargebacks"⁵⁷.

Lynx's unsecured creditors got nothing⁵⁸. The chargeback was the passengers' way around that, and the processor had kept back money "to limit its exposure for customer refunds and chargebacks"⁵⁹.

What the law adds

In Ontario, section 99 of the Consumer Protection Act, 2002 lets a consumer ask the card issuer to reverse a charge after cancelling under the Act without getting a refund. For example, if delivery of goods worth more than $50 is more than 30 days late (s. 26), the supplier has 15 days to refund, and the request to the issuer must follow within 60 days. A store's insolvency is not itself a ground, and gift cards are excluded (O. Reg. 17/05, s. 25.2). Québec and British Columbia have statutory chargebacks only for purchases made online, by phone or by mail.

How to ask

1. Call your card issuer as soon as you know the company has filed. Issuers set their own time limits.
2. Say what was not delivered, and when it was due.
3. Send the order, the receipt and a copy of the court filing showing the company is insolvent.

Can I still return or exchange something?#

Usually not, once a liquidation starts.

• Hudson's Bay: "sales on a final sale basis; ability to use gift cards through April 6, 2025; no refund policy"⁶⁰.
• Mastermind: its order let it "refuse to honour any existing return policies, refunds, discounts or other similar customer programs"⁶¹.
• Toys "R" Us was the exception: it intended "to honour its existing return policy for merchandise purchased prior to the date of the CCAA Proceedings"⁶².
• Comark stopped refunds after January 17, 2025 but kept accepting exchanges "for an additional period of time"⁶³.

Warranties

A manufacturer's warranty is the manufacturer's promise, not the store's: Coast told its customers that its proceedings "do not affect your manufacturer warranty"⁶⁴. A warranty the store sold is a claim against the store: Fisker's Canadian trustee listed "vehicle warranty obligations" among the unsecured debts owed to customers⁶⁵.

What about loyalty points, memberships, subscriptions and travel?#

Loyalty points

Points are a promise like a gift card, and in an insolvency they are treated much the same way. Hudson's Bay counted about 8.26 million Canadian customers holding points worth about $58.6 million, and said the program "will be paused during the CCAA Proceedings until further notice"⁶⁶.

AIR MILES went the other way, because its points were backed by money set aside for collectors. When LoyaltyOne filed in March 2023, collectors could "continue to earn and redeem reward miles"⁶⁷, a reserve of about US$566 million was held for them (para. 2.3(6)), and the business was sold to BMO with "continuity for the approximately 10 million active Collectors"⁶⁸, the reserve passing to the buyer⁶⁹.

Memberships and timeshares

A membership or a timeshare is a contract the company may stop performing. At Shell Mountainside Lodge in B.C., where the receiver expects about 1,800 member claims, the sale had the effect of "effectively terminating the interests of Members"; their claims "attach to the proceeds of sale"⁷⁰.

The receiver is filling in each member's claim in advance, but a member who does not confirm it "will not be entitled to any distribution"⁷¹. The deadline is 5:00 p.m. Vancouver time on January 15, 2027⁷².

Subscriptions and prepaid services

A company that keeps operating may keep them going, as Goodfood's order allows for its subscriptions and prepayments. Prepaid funeral contracts can go to a buyer, as Brock & Visser's did.

Travel

If you booked through a travel agency, a provincial fund may reimburse you. If you booked directly with an airline, it will not.

• Ontario: the Travel Industry Compensation Fund covers travel bought from an Ontario-registered agency, up to $5,000 per person; claims must be filed within six months of the failure (TICO).
• Québec: the FICAV covers purchases from an agency licensed by the OPC (OPC). When the travel agency Lexus Travel (Voyages Lexus) went bankrupt in December 2023, the OPC appointed a provisional administrator to assist consumers in Québec; in Ontario, "it is the role of the Travel Industry Council of Ontario ('TICO') to step in"⁷³.
• Booked directly with the airline: neither fund applies; the card issuer is your route.

The rules in your province#

Two more Québec rules: a card balance of $5 or less is refundable on request, and if the goods or services a card covers are no longer offered, the merchant must give "an equivalent consideration" (Regulation, s. 79.2).

None of these rules keeps a failed store open. They protect a card against expiry and fees while the store is in business; once it is in court, the court order and the insolvency statutes decide what the card is worth.

What to do now#

How to find the case#

Search the company's name on Proceedings: each case page lists the court orders and the monitor's or trustee's reports in date order. The Office of the Superintendent of Bankruptcy keeps a search of bankruptcies and proposals and a list of CCAA filings. The monitor's or trustee's own website has the forms, the claims deadline and a contact for creditors.

Questions people ask#

Do gift cards expire in Canada?

In Ontario, Québec, British Columbia and Alberta, most retail gift cards cannot carry an expiry date. That protects a card against time, not against the store failing.

Can a store refuse my gift card while it is in creditor protection?

Yes, if the court order allows it or the order's deadline has passed. The Body Shop's order let it refuse gift cards from the start.

Is my gift card protected like a bank deposit?

No. A gift card is a debt the store owes you, with no priority over its other unsecured debts.

Can I get cash for my gift card instead?

Not from a store in an insolvency proceeding, unless a claims process pays a dividend. In Québec, a merchant must refund a balance of $5 or less on request while it is operating.

What if the card was a gift?

Ontario's gift-card rules apply whether you bought the card or received it (O. Reg. 17/05, s. 25.1(3)). For a claim, the person holding the card should file, with whatever proof of the balance they have.

Sources#

Court filings

Each source links to the filing's entry on its case page.

1. Toys "R" Us Canada. Pre-Filing Report of the Monitor, Feb. 2, 2026, para. 5.13 ↩
2. Toys "R" Us Canada. Initial Order, Feb. 3, 2026, para. 5(b) ↩
3. Toys "R" Us Canada. Second Report of the Monitor, Mar. 27, 2026, para. 6.3(i)(a) ↩
4. Toys "R" Us Canada. Third Report of the Monitor, June 12, 2026, para. 7.9 ↩
5. Goodfood. Amended and Restated Initial Order, Aug. 14, 2026, para. 46 ↩
6. Goodfood. Application, Aug. 4, 2026, para. 114 ↩
7. Stokes. Application for a First Day Initial Order, Nov. 14, 2024, para. 119 ↩
8. The Body Shop Canada. Affidavit (Motion Record), Mar. 1, 2024, para. 44 ↩
9. The Body Shop Canada. Initial Order, July 5, 2024, para. 13(b) ↩
10. Nordstrom Canada. Second Report of the Monitor, Mar. 16, 2023, App. A ↩
11. Fresh City Farms. Initial Order, Jan. 18, 2024, para. 6(e) ↩
12. Ted Baker Canada. Amended and Restated Initial Order, May 3, 2024, para. 6(c) ↩
13. Stokes. First Day Initial Order, Nov. 15, 2024, para. 46 ↩
14. Hakim Optical. Initial Order, May 15, 2025, para. 8(c) ↩
15. Vitasave. Initial Order, Sept. 8, 2026, para. 4(c) ↩
16. Peavey Mart and TSC Stores. Store Closing Consulting Agreement (affidavit exhibit), Jan. 27, 2025, p. 867 ↩
17. Claire's Canada. Endorsement, Aug. 15, 2025, para. 15 ↩
18. Comark (Bootlegger, cleo, Ricki's). Amended and Restated Initial Order, Jan. 17, 2025, para. 7(d) ↩
19. Hudson's Bay. Initial Order, Mar. 7, 2025, para. 6(b) ↩
20. Hudson's Bay. Amended and Restated Initial Order, Mar. 21, 2025, para. 7(b) ↩
21. Hudson's Bay. Affidavit (Application Record), Mar. 7, 2025, para. 120 ↩
22. Hudson's Bay. First Report of the Monitor, Mar. 16, 2025, para. 8.39 ↩
23. Warehouse One. First Report of the Monitor, May 12, 2026, para. 4.6(iii) ↩
24. AIR MILES (LoyaltyOne). Initial Order, Mar. 10, 2023, para. 6 ↩
25. Mastermind Toys. Affidavit (Application Record), Nov. 22, 2023, para. 45 ↩
26. Claire's Canada. Pre-Filing Report, Aug. 6, 2025, s. 2.5 ↩
27. Warehouse One. Pre-Filing Report, May 4, 2026, para. 5.12 ↩
28. Toys "R" Us Canada. Endorsement, Aug. 13, 2026, para. 10 ↩
29. The Body Shop Canada. Fourth Report of the Monitor, Nov. 11, 2025, para. 5.7 ↩
30. The Body Shop Canada. Fifth Report of the Monitor, Mar. 19, 2026, para. 4.20 ↩
31. Stokes. Third Amended and Restated Plan, Nov. 21, 2025, ss. 1.1, 3.4(c) ↩
32. Mastermind Toys. Fourth Report of the Monitor, Feb. 28, 2024, paras. 5.2, 5.7 ↩
33. Claire's Canada. Third Report of the Monitor, Nov. 12, 2025, s. 3.2 ↩
34. Nordstrom Canada. Seventh Report of the Monitor, Dec. 14, 2023, para. 6.8 ↩
35. Stokes. Eighth Report of the Monitor, Oct. 14, 2025, paras. 49–50 ↩
36. Hudson's Bay. Eleventh Report of the Monitor, Dec. 8, 2025, para. 6.17(c) ↩
37. Oak + Fort. Fifth Report of the Monitor, Nov. 26, 2025, s. 6.0 ↩
38. Mastermind Toys. Sixth Report of the Monitor, Oct. 24, 2024, para. 4.5 ↩
39. Nordstrom Canada. Thirteenth Report of the Monitor, Dec. 10, 2025, paras. 1.5(e), 1.7 ↩
40. Mastermind Toys. Initial Order, Nov. 23, 2023, para. 6(b) ↩
41. Claire's Canada. Second Report of the Monitor, Sept. 15, 2025, s. 4.5 ↩
42. Tokyo Smoke. Third Report of the Monitor, Nov. 26, 2024, para. 4.4(v) ↩
43. Purcell Golf. First Report of the Receiver, Feb. 13, 2026, paras. 63–64 ↩
44. Purcell Golf. Approval and Reverse Vesting Order, Feb. 27, 2026, para. 3 ↩
45. TCA Group. Trustee's Preliminary Report, Sept. 30, 2026, s. A ↩
46. Bad Boy Furniture. Second Report of the Proposal Trustee, Nov. 15, 2023, para. 2.2(11) ↩
47. Bad Boy Furniture. Trustee's Report to Creditors, Feb. 12, 2024, paras. 2(5), 4.2(1), 7(1) ↩
48. Coast Appliances. Second Report of the Monitor, Aug. 5, 2026, para. 6.1 ↩
49. Coast Appliances. Retail Customer Letter and FAQ, May 5, 2026 ↩
50. Brock & Visser Funeral Home. Trustee's Preliminary Report, Sept. 23, 2026, s. B ↩
51. Taiga Motors. First Report of the Proposed Monitor, July 10, 2024, paras. 27–28 ↩
52. Taiga Motors. Third Report of the Monitor, Oct. 7, 2024, para. 57 ↩
53. Taiga Motors. Trustee's Preliminary Report, Apr. 22, 2025, s. B ↩
54. Bad Boy Furniture. Notice to Customers, Nov. 9, 2023 ↩
55. Bad Boy Furniture. Trustee's Report to Creditors, Feb. 12, 2024, para. 4.2(1) n. 2 ↩
56. Lynx Air. First Report of the Monitor, Feb. 28, 2024, para. 39 ↩
57. Lynx Air. Third Report of the Monitor, Apr. 11, 2024, para. 32 ↩
58. Lynx Air. Ninth Report of the Monitor, Sept. 15, 2025, para. 41 ↩
59. Lynx Air. Sixth Report of the Monitor, Sept. 9, 2024, para. 38 ↩
60. Hudson's Bay. Factum of the Applicants, Mar. 16, 2025, para. 44 ↩
61. Mastermind Toys. Initial Order, Nov. 23, 2023, para. 11(d) ↩
62. Toys "R" Us Canada. Factum of the Applicants, Feb. 2, 2026, para. 22 ↩
63. Comark (Bootlegger, cleo, Ricki's). Affidavit (Application Record), Jan. 6, 2025, para. 65 ↩
64. Coast Appliances. Retail Customer Letter and FAQ, May 5, 2026, Q16 ↩
65. Fisker Canada. Trustee's Preliminary Report, Nov. 26, 2024, s. 4.3(1) ↩
66. Hudson's Bay. Affidavit (Application Record), Mar. 7, 2025, paras. 116–117 ↩
67. AIR MILES (LoyaltyOne). Pre-Filing Report of the Proposed Monitor, Mar. 10, 2023, para. 1.1(1)(d) ↩
68. AIR MILES (LoyaltyOne). Endorsement, May 12, 2023, para. 5 ↩
69. AIR MILES (LoyaltyOne). Approval and Vesting Order, May 12, 2023, para. 14 ↩
70. Shell Mountainside Lodge. Receiver's FAQ, Sept. 5, 2025, Q3 ↩
71. Shell Mountainside Lodge. Receiver's First Report, Sept. 14, 2026, para. 42 ↩
72. Shell Mountainside Lodge. Member Claims Process Order, Sept. 25, 2026 ↩
73. Lexus Travel. Trustee's Report to the First Meeting of Creditors, Dec. 20, 2023, s. IV(C) ↩

Laws and official pages

• Bankruptcy and Insolvency Act, s. 136 and the Companies' Creditors Arrangement Act
• Office of the Superintendent of Bankruptcy: "You are owed money: bankruptcy", "You are owed money: CCAA" and Form 31
• Ontario: Consumer Protection Act, 2002, O. Reg. 17/05, "Buying or using gift cards", Funeral, Burial and Cremation Services Act, 2002 and TICO
• Québec: Consumer Protection Act and regulation; OPC on prepaid cards, compensation and the FICAV
• British Columbia: Business Practices and Consumer Protection Act and Sale of Goods Act
• Alberta: Gift Card Regulation
• Financial Consumer Agency of Canada and Visa dispute guidelines

Official pages were checked on October 10, 2026.

The full record#

Every store chain and consumer retailer that filed under the CCAA in Canada between January 2023 and October 2026 — 20 in all — with the date of its initial order, its province and what the court's orders said about gift cards. The first ten, in order of filing:

The full table — all 20 chains, with each company's gift-card liability when it filed and what its unsecured creditors were paid or told to expect, every figure cited to the filing it came from — is for subscribers.